Shipping policy

FOUNDATION Shipping Policy

Last updated: August 28, 2026

This policy explains how orders placed through try-foundation.com are processed and delivered.

1. Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During launches, promotions, or peak periods, processing may take longer.

You will receive an order confirmation after checkout and a shipping confirmation with tracking information when your parcel is dispatched. An order confirmation does not mean the parcel has shipped.

2. Delivery estimates

Estimated transit times after dispatch are 4–8 business days for the United States, 4–10 business days for Switzerland and most European destinations, and 7–18 business days for other international destinations.

These are estimates, not guarantees. The delivery estimate shown at checkout or in your shipping confirmation takes priority if it differs. Customs processing, remote locations, carrier delays, weather, public holidays, and events outside our control may extend delivery time.

3. Rates and destinations

Available destinations, services, and rates are shown at checkout based on the delivery address and cart. If a country or region is unavailable at checkout, we do not currently ship there. Any free-shipping threshold is calculated after discounts and before taxes unless stated otherwise.

4. Tracking

When tracking is available, a link will be emailed after dispatch. Allow up to 48 hours for the carrier to register the first scan. Tracking detail may be limited for certain destinations or postal services.

5. Address changes

Review your delivery details before ordering. Email tryfoundation.com@gmail.com immediately if a correction is needed. Changes are possible only before fulfillment. Customers are responsible for reasonable reshipment or return costs caused by an incomplete address, refusal, or failure to collect, except where prohibited by law.

6. Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, handling charges, or local fees. Unless checkout states that duties are included, these charges are the recipient’s responsibility and are not controlled by FOUNDATION.

7. Split shipments

Items may occasionally ship separately. If so, you may receive more than one tracking number and will not be charged additional shipping solely because the order was split.

8. Delivery problems

If a parcel arrives damaged, photograph the outer packaging, label, internal packaging, and piece before discarding anything. Contact us within 7 days of delivery. If tracking says delivered but the parcel is missing, first check with household members, neighbors, building staff, the carrier, and safe locations, then contact us within 7 days of the scan.

If tracking has not updated for 10 business days or the parcel is beyond the estimated window, email us. We will work with the carrier and provide a replacement or refund when a parcel is confirmed lost, subject to applicable law.

9. Contact

FOUNDATION Customer Care
tryfoundation.com@gmail.com
Phone: +19145406782

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