Política de reembolso

FOUNDATION Return & Refund Policy

Last updated: August 28, 2026

We want you to feel confident ordering from FOUNDATION. This policy applies to purchases made through try-foundation.com and does not limit any mandatory consumer rights that apply to you.

1. Return window

You may request a return within 30 days of delivery. To qualify, an item must be unworn, unused, undamaged, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

To start a return, email tryfoundation.com@gmail.com with your order number and the item you wish to return. Do not send items back before receiving return instructions and an authorized return address.

2. Non-returnable items

For hygiene reasons, earrings and ear cuffs that have been removed from their sealed packaging or worn cannot be returned for change of mind. We also cannot accept gift cards, items clearly marked final sale before purchase, or pieces damaged through misuse, improper storage, unauthorized repair, or normal wear.

3. Damaged, defective, incorrect, or missing items

Inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, incorrect, or missing. Include your order number and clear photos of the piece, packaging, shipping label, and any damage.

After review, we may offer a replacement, store credit, partial refund, or full refund as appropriate. If a return is required because of our error or a verified defect, we will provide instructions and cover reasonable return shipping costs.

4. Change-of-mind returns

Customers are responsible for tracked return shipping on eligible change-of-mind returns. Original shipping charges and optional priority, express, or shipping-protection fees are not refundable unless required by law. FOUNDATION is not responsible for return parcels lost in transit.

5. EEA, EU, and United Kingdom

If your order is delivered to the EEA, EU, or UK, you may have a legal right to withdraw from your purchase within 14 days of receipt. Notify us within that period and return eligible goods within 14 days after notification. Exceptions may apply to sealed goods not suitable for return for health or hygiene reasons once unsealed.

For an eligible statutory withdrawal, we will refund the product price and the least expensive standard delivery option offered at checkout. Extra charges for premium or express delivery are not refundable. You are responsible for return shipping unless the item is defective or incorrect.

6. Refunds

We will email you after receiving and inspecting an authorized return. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or payment provider may need an additional 5–10 business days to post the refund.

7. Exchanges and cancellations

We do not process direct exchanges. Return the eligible original item and place a new order after approval. Email us as soon as possible to cancel or change an order; we can only do so before it enters fulfillment.

8. Address errors and refused deliveries

If a parcel is returned because an address was incomplete or incorrect, the shipment was refused, or the parcel was not collected, we may deduct non-recoverable carrier and return fees from an eligible refund where permitted by law.

9. Contact

FOUNDATION Customer Care
tryfoundation.com@gmail.com
Phone: +19145406782

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